If you have questions at any point about the order status of your new cool socks, shipping or other issues, please email. We’re here to help!

U.S. shipping

*All U.S. orders over $80 qualify for Free Standard Shipping!   

We offer the following additional options:

Value Order

Price

Transit Time*

Under $60

$15 on orders under $60

4-10 business days

$60 to $79.99

$10

4-10 business days

Over $80

Free Shipping

4-10 business days

 

Please note: Transit Times are estimates and cannot be guaranteed by Socks Grocery.  Unexpected delays due to weather or carrier issues can happen and are out of our control.  We appreciate your understanding!

*Standard Orders are processed Monday-Friday within three business days, excluding Federal Holidays.

Once we ship your socks, you will receive a shipping confirmation email that includes tracking information. Allow up to 24 hours for tracking information to update.

When entering your shipping address, please ensure you double-check all address fields for accuracy. Please add any Apartment or Suite number.  Socks Grocery is not responsible for any additional costs associated with re-shipping an order. If your package is returned to us due to an address error, you will have two options: You can pay additional shipping fees to have the package sent to the correct address OR we can cancel the order and refund you for the order total less original shipping costs.

International shipping

DUE TO COVID-19 INTERNATIONAL SERVICES ARE EXPERIENCING DELAYS.  

We offer the following options:

Value Order

Price

Transit Time*

Under $60

$15 on orders under $60

15-30 business days

$60 to $79.99

$10

15-30 business days

Over $80

Free Shipping

15-30 business days

 

Our international shipping rates are based on the size of your order and the distance the socks need to travel to you. Shipping rates are determined at checkout.

Please note: Transit Times are estimates and cannot be guaranteed by Socks Grocery. Unexpected delays due to weather or carrier issues can happen and are out of our control. We appreciate your understanding!

*Standard Orders are processed Monday-Friday within three business days, excluding Federal Holidays.

*Priority and FedEx orders received by 10a.m. PST Monday-Friday will ship by end of same day. Orders placed on weekends and U.S. Federal Holidays will ship by end of next business day.

PLEASE NOTE:

  • Socks Grocery is not responsible for any additional charges, taxes or time incurred by customs. Additional information regarding customs can be found by contacting your local postal service.
  • Transit Times are estimates and cannot be guaranteed by Socks Grocery. Unexpected delays due to weather, carrier issues, and Customs can happen and are out of our control.  We appreciate your understanding!
  • We do not guarantee tracking outside of the United States when using our Standard or Priority shipping methods.
  • Additional information regarding customs can be found by contacting your local postal service.

Once we ship your socks, you will receive a shipping confirmation email that includes tracking information. Allow up to 5 days for tracking information to update.

When entering your shipping address, please ensure you double-check all address fields for accuracy. Please add any Apartment or Suite number. Socks Grocery is not responsible for any additional costs associated with re-shipping an order. If your package is returned to us due to an address error, you will have two options: You can pay additional shipping fees to have the package sent to the correct address OR we can cancel the order and refund you for the order total less original shipping costs. 
 

When will you receive tracking information on your order? 
Tracking numbers will be made available within the specified time frames below and will be automatically sent to you via the email and Facebook inbox provided in your order.

Why isn't the tracking data showing on your tracking number? 
For U.S. orders tracking numbers may take up to 5 days after an order has been processed for tracking data to show.

For international orders tracking numbers may take up to 10 days after an order has been processed for tracking data to show.

If it has been more than 5 days on a U.S. order or more than 10 days on an international order and your tracking data is still not showing, please get in contact with the Socks Grocery Support Team.